HOW DOES OUR SHIPPING WORK?
Mon Précieux creates your personalized jewelry in 4 to 9 business days (depending on the type of jewelry and its complexity).
We will ship your order to the delivery address indicated with the delivery method selected during your purchase:
Estimated delivery date in France
Approximately 3 to 9 business days after production
Estimated delivery date outside
Approximately 10 to 20 business days after production
All shipping times exclude customs clearance/customs time.
Multiple item orders may be shipped separately for speed, but there is no additional charge for this beyond the usual multi-item shipping rates.
TRACKING OF YOUR ORDER:
You will receive a confirmation email, and we will send you a message as soon as the package arrives at your sorting center. Please allow 1-5 business days for tracking information to reach us.
Do not hesitate to contact us to have a follow-up of your parcel at any time: firstname.lastname@example.org
WRONG SHIPPING ADDRESS:
It is the buyer's responsibility to ensure that the shipping address provided is correct. We do our best to expedite processing and shipping time. Therefore, there is always a small window of time to correct an incorrect shipping address. Please contact us immediately at email@example.com if you believe you have provided an incorrect shipping address.
LOST / STOLEN PACKAGES:
Mon Précieux is not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered to your address and you have not yet received it, please report it to your respective carrier at the information provided to you on our tracking page. However, we are available for any assistance and if you have any further questions on how to proceed, please contact our customer service at firstname.lastname@example.org