Refund policy

RETRACTION - MODIFICATION - CANCELLATION

  • We pride ourselves on our ability to quickly get all orders placed on our site into production. Most orders enter the manufacturing process immediately after you place your order. If you wish to cancel or change your order for any reason, please email us at contact@mon-precieux.com. A 30% restocking fee will be applied.
  • The Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to enable the Company to put them back on sale. In case of receipt of opened, used, incomplete, damaged or soiled Products, the Company will not proceed to any refund and may even, if it deems it necessary and appropriate, engage the responsibility of the Client for depreciation of the Product.

    In case of return of the Product under the conditions provided for by the law and the present GTC, the Company will proceed to the reimbursement of the totality of the sums paid by the Customer, including delivery costs, within 14 days of the notification of withdrawal, unless the Product is returned afterwards. In this case, the Company will proceed with the refund only after reception and verification of the condition of the returned Product.

    This refund will be made using the same method of payment as that used by the Customer to pay for the Order, unless the Customer expressly agrees to another method of payment. In the event of payment by gift certificate/promotional code, the Customer will be reimbursed either by sending new gift certificates/promotional codes for an amount identical to that paid in this form.


EXCLUSIONS - 100 DAY RETURNS

We accept the return of unused personalized products within 100 days after delivery of the package. Since our jewelry is made to the customer's specifications and is highly personalized, please note that a 50% restocking fee will be charged for these returns.